“ The staff at Mill Residence have been exceptionally responsive and supportive to me as a family member of a service user. My relative recently experienced a very difficult and manic period, displaying extremely challenging behaviour at times due to their mental health. This was an incredibly worrying time for our family. However, the team at Mill Residence kept me thoroughly informed of any changes, whether positive or negative, and consistently took the time to speak with me or send daily email updates. Their communication was invaluable and allowed me to keep the wider family informed. We never felt alone during these challenging times, and their dedication was evident even during hospital visits when our relative was admitted. The staff genuinely care about the people they support, promoting independence while always being available when needed or wanted. Having spent many years as a registered manager in the care home sector, I can see strong parallels with the person-centred approach we all value. Although this is not a care home, it embodies the same ethos. The service feels like a close-knit group of friends supporting one another and tackling challenges together. After years of difficult and complex times, my relative has made incredible progress and is now thriving. They are also genuinely happy at the Mill Residence, which has been an enormous relief for our family. I want to extend my heartfelt thanks to everyone at Mill Residence for the exceptional care and support provided to my family member. Living with mental health challenges is never easy, but the compassion and professionalism of the staff have made an incredible difference. The service at Mill Residence goes above and beyond, with a team that truly understands the importance of person-centred care. They kept me updated every step of the way, ensuring our family felt supported during difficult times. Their dedication, kindness, and willingness to go the extra mile—whether through daily updates or hospital visits—have been deeply appreciated. Thanks to their unwavering support, my relative is now in a much better place and is thriving in ways we couldn’t have imagined. We are so grateful to have found Mill Residence and its outstanding team. Thank you for everything! "

Very responsive. A resident at Mill Residence, who I am currently supporting, has been in and out of hospital regularly. Staff at Mill Residence have been quick to provide any updates on what is happening for this resident, and happy to accept my updates and discuss any future planning. This has enabled my service to support the resident with a more joined-up approach From my dealings with the service, the quality is always high, with an approach that seems very person-centred .All staff have been very easy to work him – friendly, professional and obviously care for the people they support.